Refund policy

The policy

If AsItIs Pro or a Firm licence is not what you needed, ask for a refund within 30 days of purchase and you get the full amount back. You do not have to give a reason, though we appreciate one because it helps us fix things.

How to ask

Email support@asitis.app from the address used at checkout, or use the refund link in your receipt from the merchant of record. Include the order number if you have it.

Timing

Refunds are issued by the merchant of record within 5 business days of the request. Your bank or card issuer may take a further 5 to 10 business days to show it.

What happens to the licence

A refunded licence is revoked in our records and you agree to delete the licence file. Because the app verifies licences offline, we do not reach into your machine to disable it; we rely on you. Free features keep working.

After 30 days

We do not refund after 30 days except where consumer law requires it. If a bug stops you from using a Pro feature you paid for and we cannot fix it in a reasonable time, we will refund regardless of the date.

Firm licences

The same policy applies to the whole order. Partial refunds for unused seats within 30 days are available on request.

Abuse

Repeated purchase-and-refund cycles or refunds after a licence has been shared can be declined.